This policy explains what personal information Potter & Pollard collects through this website, how we use it and the rights you have over it. It covers potterandpollard.co.uk and any enquiry you make through it. If you become a client, we will explain separately how we handle the information we need in order to act for you.
Last updated: October 2026
Who we are
Potter & Pollard, Suite 7, Wessex House, St Leonards Road, Bournemouth, BH8 8QS. We are the data controller for the information described in this policy. You can contact us about it on 01202 311 311 or at info@potterandpollard.co.uk.
The information we collect
- Information you give us. When you use our contact form, email us or call us, we collect your name, email address, phone number and whatever you tell us in your message.
- Technical information. Like most websites, the servers that host this site may automatically record technical details of your visit, such as your IP address, your browser type and the pages requested.
We do not ask for financial or other confidential details through the website, and we would ask you not to include them in your message.
How we use your information
- To reply to your enquiry and to arrange a meeting if you would like one.
- To send you the information about our services that you have asked for.
- To keep the website secure and working properly.
We do not sell your information or pass it to anyone else for their own marketing.
Our legal basis for using it
Under UK data protection law, we rely on the following grounds.
- Legitimate interests: responding to enquiries and running our website.
- Steps before entering into a contract: where you have asked us about becoming a client.
- Legal obligation: where the law requires us to keep or disclose information.
Who we share it with
Enquiries made through the contact form are delivered to us by email. To make that possible, your details are handled by service providers acting on our behalf: the companies that host and support our website and email. They may use your information only to provide their services to us.
We may also disclose information where we are required to do so by law.
How long we keep it
We keep enquiry information for as long as we need it to deal with your enquiry, and for a reasonable period afterwards in case you get back in touch. If you become a client, it becomes part of your client record.
Cookies and other websites
This website does not use cookies for advertising or tracking, and we do not run analytics on it. Some pages include a map provided by Google Maps. When a map loads, Google may set cookies and collect information such as your IP address, as described in Google's privacy policy.
We also link to other websites, including our reviews on Google. Those sites have their own privacy policies, and we are not responsible for how they handle your information.
Keeping your information secure
This website uses a secure (HTTPS) connection. No method of sending information over the internet is completely secure, however, so please do not send confidential documents through the contact form.
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict how we use it, or object to our using it;
- ask us to transfer it to you or to another organisation.
To use any of these rights, contact us using the details above. We will respond within one month. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, although we would welcome the chance to put things right first.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last revised.
